Services provided by our Award Winning Team!:

  • Diagnostics and repair
  • Weekly Valet maintenance
  • Spa Tune-ups
  • Drain & Fills
  • Replacement Covers
  • Computerized Water Analysis
  • “In the area” Delivery of Supplies
  • Spa moves and storage

Customer Care Department – Service and Support

Schedule service, get advice, order supplies, and accessories.

We provide service for Hotspring, Freeflow, Endless Pools, Jacuzzi, Caldera, and Finnleo Saunas. Our Hot Tub Service & Support area covers nearly all North Texas, Dallas Fort Worth and surrounding counties. 

Hours of Operation: 

Monday – Friday: 8 am-5 pm 

Saturday: 10 am-4 pm. 

Sunday: Closed. 

If located outside of our service area, please visit HotSpring’s Dealer Locator to find your local dealer. 

*We recommend you refer to your owner’s manual when possible. Download your manual here

*All electrical provided by homeowner per manufacturer requirements. We can refer a licensed electrician upon request.

Service Calls at 1-800-880-4820 or 817-572-0004

Service Requests at

What Type of Service Do You Need?

Please take a moment to complete this form. Someone from the Service Center will contact you next business day.

Select all that apply below
I need service on my HotSpring Spa purchased from Coleman Bright IdeasI need service on another hot tub brand purchased elsewhereI need service on my SaunaI need service on my Doughboy poolI would like to schedule a Valet Service for my hot tub, or discuss signing up for an ongoing Valet Service plan.I need to place an order for a new hot tub cover or a replacement cover lifter.I would like to sign up for home delivery service for my SilkBalance and Silver ion cartridgeI am interested in trading in my hot tub or sauna for a new model.

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