Customer Care Department – Service and Support

Our Hot Tub Service & Support area is almost all of North Texas, Dallas Fort Worth and surrounding counties for Hotspring, Freeflow, Endless Pools, Jacuzzi, Caldera and Finnleo saunas.  Service Department is available to take your calls Monday – Friday from 8am to 5pm and on Saturday from 10am to 4pm. Closed on Sundays. You can call on us to schedule service, get advice about your hot tub or swim spa and order supplies and accessories for your Hot Tub, Swim Spa or sauna as well. We recommend you refer to your owners manual when possible, you can download your manual here. If you are located outside of our service area, please visit HotSpring’s Dealer Locator online to find the dealer nearest you. All electrical provided by homeowner per manufacturer requirements.  We can refer a licensed electrician upon request.

Service Calls at 1-800-880-4820 or 817-572-0004

Service Requests at

Services provided by our Award Winning Team!:

  • Diagnostics and repair
  • Weekly Valet maintenance
  • Spa Tune-ups
  • Drain & Fills
  • Replacement Covers
  • Computerized Water Analysis
  • “In the area” Delivery of Supplies
  • Spa moves and storage

What Type of Service Do You Need?

Please take a moment to complete this form. Someone from the Service Center will contact you next business day.

Select all that apply below
I need service on my HotSpring Spa purchased from Coleman Bright IdeasI need service on another hot tub brand purchased elsewhereI need service on my SaunaI need service on my Doughboy poolI would like to schedule a Valet Service for my hot tub, or discuss signing up for an ongoing Valet Service plan.I need to place an order for a new hot tub cover or a replacement cover lifter.I would like to sign up for home delivery service for my SilkBalance and Silver ion cartridgeI am interested in trading in my hot tub or sauna for a new model.

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